plantshop.ae collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the plantshop.ae website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the plantshop.ae website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to plantshop.ae, when you register for services, or make purchases via the website. In all such cases, you have the option of providing us with personally identifiable information.

1.USE AND DISCLOSURE OF INFORMATION
Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

2.DELIVERY/SHIPPING
Accept and deliver only in UAE
We provide our own chargeable shipping service we will not reimburse any shipping payments made by the customer.

When purchasing a product from plantshop.ae the courier used is selected by the plantshop.ae and cannot be changed by request. Because it is a signed for delivery, we are unable to leave the shipment with a neighbor or in a ‘safe’ place. Once your order has been dispatched, we are unable to change the address.
When needing to change address, whether it be on your additional payment or original order, please contact us before the item is in the process of being dispatched, you can do this by contacting us via email with details of your new address.

If you receive your package back and there’s damage to your item please contact our customer support team straight away on reach@plantshop.ae. Once your order is received it will be dispatched within 24 hours for express delivery checkout and 3-5 days for normal delivery checkout.

Do not throw away any of the packagings as we will need this send back with the item so we can proceed with the claim, if we do not have this we will not be able to proceed with the claim and replace the plant. Please note, claims may take 7 days to complete.

Any special instructions at the time of delivery will not be guaranteed to be fulfilled.

3.PAYMENT
Payment can be made by Cash on Delivery, Credit Card or Debit Card. all credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

4.COOKIES
Cookies are small bits of data cached in a user’s browser. plantshop.ae utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

plantshop.ae may use non-personal “aggregated data” to enhance the operation of our website or analyze interest in the areas of our website. Additionally, if you provide plantshop.ae with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

plantshop.ae may also disclose personally identifiable information in order to respond to a subpoena, court order or other such requests. plantshop.ae may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if plantshop.ae files for bankruptcy or there is a transfer of the assets or ownership of plantshop.ae in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

5.SECURITY
plantshop.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, plantshop.ae cannot guarantee the security of any information that is disclosed online.

6.REFUNDABLE/NON REFUNDABLE
Few instances of non-refund include plants damaged after delivery due to non-watering or not providing the needed care. Refund, exchange or credit can be made where goods are faulty, different to the product purchased or don’t perform as advertised. However, the buyer has to choose the plants carefully, as we do not normally give refunds for change of mind or wrong decisions.

7.Cancellation Policy
If you wish to cancel your delivery/order, you must do this within 24 hours of your scheduled delivery, and/or within 24 hours of placing the order
To cancel, please email reach@plantshop.ae or phone during working hours.

8.OTHER WEBSITES
plantshop.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

9.MINORS
plantshop.ae does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the plantshop.ae website or services, and plantshop.ae requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, plantshop.ae does not knowingly distribute personal information regarding minors under the age of 18.

10.CORRECTIONS AND UPDATES
 If you wish to modify or update any information plantshop.ae has received, please contact reach@plantshop.ae.

11.MODIFICATIONS OF THE PRIVACY POLICY
plantshop.ae. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

12.Refund Policy
The expected time span for the customer to request a refund is within 24 hours. Refunds will be done only through the Original Mode of Payment